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Water Damage Restoration - Water Damage Restoration Questions
1.20 Home: Water damage restoration about to be done on my home, what should I be aware of and questions to ask?

Q. Summary of damage: Toilet overflowed for over an hour in upstairs bthm.(2 floor w/ unfin/bsmnt) soaked 2 bthms flrs, hallway 2 bedroom crpts ceiling buckling, hardwood floors buckling, thermostat malfunction, fire alarm soaked, subfloors soaked, basement ceiling soaked some seepage into laundry room. What questions should we ask regarding: restoration: replacement: insurance (covered): deductable paid already: the dry out and dehumidifying is taking place as I type. In the few days I have been a member of Yahoo answers I have grown to trust your opinions. Thanks for any help in advance.

A. There are many factors to consider, the first, as has been mentioned, is mold/mildew. I would want to know how many of out the walls that have insulation got wet. If that insulation gets wet there is virtually no way to dry it inside the wall and there is a perfect spot for mold/mildew and rot. Making sure the contractor is: licensed, bonded, insured, has mold/mildew remediation certifications and make sure all subcontractors are insured as well. The major thing is: do not rush the process, as inconvenient as it may be to have no flooring, allow the house time to dry. Running the air conditioner will help pull alot of moisture out of the house, be sure to change the filters often because they will clog more with all the dust, etc. In fact, it would not be a bad idea to pin filter media over the return air grill as a pre-filter to catch alot of that dust. Is there insulation between the floors and did it get wet? I have seen times where if the outside walls were soaked they would cut the sheetrock up 4 feet to remove the insulation and allow the walls to dry. After it has been dried, then spray all walls, floors, everywhere that got wet with bleach, JoeMax, or a way to kill any mold/mildew. Some states have containment laws about removing areas that could be mold infested so as not to spread the mold spores into the A/C system, etc. check that out. best of luck.

1.20 What to do after a kitchen fire?

Q. I have had a fire today in the kitchen which has resulted in serious damage to two wall units and the extractor fan. The electricity for the oven and hob were connected to the extractor, so I am unable to use these and there is alot of smoke damage to the kitchen and this has spread albeit only a little into all downstairs areas of the house. I managed to smother the flames and throw the pan onto the garden, which has burnt the lawn and I also have a burn to my arm from removing the pan. The insurance company promised to send a cleaning company out today to make the kitchen habitable again and a loss adjuster is coming on monday. So far, the cleaners aren't here and I am not sure whether to start cleaning up myself, as it is getting on my nerves. Can anyone advise whether this is a bad idea in view of the loss adjusters coming and if I should be aware of anything when they come. The kitchen is only a year old and was very expensive. I don't want to under estimate on the level of damage, as I would like it put back the way it was.

A. Okay, I do fire/water damage restoration work and have for the last 10 years. First of all, yes, take pictures. You can attempt to start cleaning if you want to, however, I wouldn't suggest it. Here is the reason; kitchen fires 9 times out of 10 are caused by protein fire, which means you were cooking something. These type fires leave a very greasy mess behind. In the fire/water damage industry, we have special chemicals to remove the soot/smoke odor. Be prepared that this is not something that can be cleaned up in 30 minutes. You have to start from the ceiling and work your way down to the floor, including all the contents within the affected area. Now, as far as jeopardizing your claim, in 10+ years of doing this, the only time I have EVER seen a claim denied is due to arson. Never have I heard an adjuster state a claim was denied to negligence. 95% of your fires in homes are caused by carelessness. It's an accident, whether it was caused from cooking, faulty wiring, etc. I know your house is a mess right now, and you as the homeowner are allowed to start mitigating your own loss. If you are not happy with the restoration company coming out, then go into the yellow pages under "fire/smoke damage" and contact someone else. We always tell our customers that we work for them, not the insurance company. Also, save all your receipts for eating out, anything you have to put money out to as a result of this fire. You will be reimbursed by your insurance company. When the adjuster comes out, he will scope the loss and write up an estimate. The restoration company will also write up an estimate based upon what they see needs to be done. Usually, the price is about the same because we all use the same pricing program to figure out an estimate. If I can't suggest anything else to you, I will suggest this, whoever you choose to use in restoring your home, make sure they specialize in fire/water damage restoration work. If it's not done right, you will not have the odor out of your house, nor will it be cleaned correctly. Here is some basic info off our website that will help: Report the damage to your insurance company as soon as possible. Most companies have a toll-free call center to take your information. Or you can always report the loss to your agent. If you must turn off your water, take steps to prevent your plumbing and/or heating supply pipes from freezing. If you have lost power and it is safe to do so, remove perishable foods from your refrigerator and freezer. The odor created by spoiled food is usually impossible to remove. Keep a listing of anything you have discarded and receipts for any expenses you incur in protecting your property. Most likely, your insurance claim representative will ask for these items If you must relocate, even temporarily, give your insurance company a phone number where you can be reached. You want your home back to the condition it was in prior to the fire and smoke damage Appliances/Electronics: Do not use any TV, stereo or electronic appliances until they have been checked by a technician. If the electricity is off, empty your refrigerator/freezer completely and prop the doors open with a rolled towel. Carpets: Vacuum loose dry soot smoke particles from carpets. Make sure the vacuum cleaner has a HEPA filter to prevent redistribution of fine soot. Avoid walking or tracking on carpet if possible. Do not use “do-it-yourself” home carpet cleaners. Ceilings/Walls: Do not wipe or attempt to wash ceilings or other absorbent surfaces. Doors: Close doors on affected areas to localize smoke odors as much as possible. Food Items: Do not consume food items exposed to smoke or canned goods that have been subjected to excessive heat. Furnace: Change the furnace or air conditioner filter if the blower is operating. Tape double pieces of cheesecloth over air registers with masking tape. Furniture: If possible, avoid using upholstered furniture or handling drapes. Pets: Remove all pets to a clean environment. Plants: Wash plants with mild soap and water, cleaning both sides of the leaves. Plumbing: Call a plumber to drain and winterize the system if the heat will be turned off in the winter. Windows: If possible, open windows to ventilate.

1.20 Who should pay for clean up after water damage restoration? Tenant or Landlord?

Q. A water pipe broke in the roof resulting in 30 days of water damage restoration. Demolition of interior walls and floors have layers of dust on all my furniture, floors, fixtures, inside cabinets. Is clean up after the restoration part of the job scope or am I stuck with footing the bill myself? I live in California and the damage was actually caused by roofers making repairs to the apartment building I have spoken to my landlord about getting a cleaning service and she initially agreed but now she said she is being nickled and dimed by the insurance company. None of my property was damaged. But I do want all my walls, floors, cabinets cleaned. I have already spent many hours on washing all my linens, curtains, dishes, and inside of cabinets to remove the dust.

A. Usually the landlord does not provide maid service, most tenants would not be comfortable about that. You will have to ask your landlord to clean your house if you want that, there is no way they would think to do it on their own.

1.20 I clean carpets & do water restoration with my truck mounted equipment and wanna start with cars. Price Ideas?

Q. I've been in business doing alot of Carpet Cleaning & Water Damage Restoration Since 2005. I'm 19 years old and its my fathers business, he started it in 1995 and we have lots of commercial work. He went full time in 2005 and in 5 years he has gotten many Big accounts with commercial business. He makes great money but I just started with him full time in 2008, and he'll hand me $100 for 3 hours of work on a $1500 job or pay me $10 an hour when we do a bunch of small jobs throughout the day. I work no more than 20 hours a week and I have plenty of time in a week to bring in extra cash. I'm currently making around $2k a month but I'm still unable to keep up with my expenses. So my uncle who owns a body shop told me that since my truck has a fresh water tank, suction, and makes up to 1000 psi ($15k van mounted machine) I could go talk to all the owners at all the used car lots around town and see if they need anything done. We even have a 2 million dollar insurance policy. I have all the knowledge and capabilities of performing any kind of auto detail work and maintenance but I dont know how to go about charging for auto services, any ideas? Services may include: Interior Clean and/or detail Exterior Clean and/or detail Wax Engine Cleaning Upholstery Steam Cleaning Every Afternoon they may want me to rinse and squeegee all the vehicles to keep them clean!!!

A. I would check out what your competitors are charging. Look up an auto detail company like a car wash etc in your area. You will need to be competitive. Good luck with your new venture!

1.20 Water damage in commercial building & black & green mold?

Q. This is a two-part question and hopefully an engineer or water damage/restoration person will answer. I will try to give brief to-the-point facts. One month ago, the building where I work had a valve on a pipe (not in ceiling, but mid-wall angled at floor) break on the weekend when no one was there. 60,000 sq ft water coming out at 100 psi Someone happened to come in late Sun afternoon and there was 2 inches of standing water in the entire building. Question 1: How long had this water been running out of the pipe? Professional cleaners brought in dehumidifiers and fans (some are still going). Carpet was wet/damp for at least 4-5 days. Windows do not open anywhere in this building. Two weeks ago, service people pulled a baseboard back and it was covered with black and green mold. They have drilled holes in some walls (not all) to try to dry the sheet rock out. The moisture level in 90% of offices (including mine) is 100% as of last week. Building owner refuses to replace carpet or sheet rock. Numerous people have been sick, including me. They have refused to shut the building down for repairs. I am very concerned for the health of all of us who work there. Question #2: At this point, what should be done to restore this building to a healthy environment? I wasn't really sure what category to put this into; it could probably fit into several. Thank you! Yes, this is a one-story building on a concrete slab. Very nice looking building (there are several) and building owner is not hurting for money. Bldg manager has bucked up on removing carpet, etc. Our company insisted on air samples (which bldg manager did not want to do), but finally did after persistence. However, these samples were taken by their people. We do not have the results back yet, but I am not so sure that they will give us accurate results. I think that they are flying by the seat of their pants and have not had a "plan" from the beginning to clean up this mess. They continue to do one silly thing after another thinking it is going to solve the problem. I think that the building should have been shut down immediately and cleaned up, but that didn't happen. I am sick this week (for the 2nd time) and all symptoms are related to mold exposure.

A. While i'm not a engineer, i think you're in trouble. there are some "black molds" that are toxic. maybe you should look to working in a different building. if i had to guess, eventually someone will call the EPA, or CDC, or someone, and it will be determined that the building, as it is, is not habitable. drilling holes will not dry out sheetrock in a reasonable time frame. Not taking up carpets was probably a bad decision, and might be a sign that the owner of the building does not have the money to fix the problem as it should be. that would mean that there'll be a law suit and the owner will just declare bankruptcy and you're all on your own after that. Sorry. to fix the problem, you'd have to remove all the carpet, and any flooring that was wet, and replace it. you'd probably have to remove the sheet rock and replace the wall studs that are still wet. keep in mind, there are many different types of building construction. some are far more prone to absorbing water than others. i presume that it's only 1 story, but you didn't say that. that means that i'm just guessing. good luck.

1.20 Where can I get a list of new jersey insurance restoration contractors.?

Q.

A. What- you had a loss and there not coming out of the woodwork- ha ha, Former Fire and Water damage GC- Dallas area. Look in the phone book under Fire and Water Damage Restoration- you will not find a list like this- but Insurance Adjuster will know most of them. They are General Contractors who specilize in Fire and Water. Also there are companies who only do Content cleanup, like ServePro. They do Water clean up. And Furniture cleaning.

1.00 Would knowledge of previous water damage affect your decision to purchase a condo?

Q. If you also know that the repairs have been completed by a qualified restoration company --- would the knowledge of the previous damage cause you to not want to purchase the home or condo? Would it affect the price you were willing to pay?

A. Not at all, if proper repairs were made and the cause of the leak remedied as well. There is no reduction in value because of a previous damage situation, as long as the unit was restored to the original or better condition during the repair.

1.00 Air Condition Water Leak into Carpet?

Q. I have a question, should i call a restoration company if my air condition leaked water into the carpet? The damage is not major but a few spots that are squishy when stepped on. My husband doesn't think it is that bad and can be dried by our own fans and treated with a fungal spray.

A. I would think you could just clean it up. You need to find out why the A/C is not draining properly. If it's a window unit it may not be sloped properly or the drain may be plugged internally.

Water Damage Companies

 Water Damage Restoration We help you connect with reliable and experienced water damage restoration companies in Canton. Water damage can occur because of a number of causes. A pipe burst can cause severe leakage, which leads to water accumulating in your basement. On the other end of the scale, a flood in your neighborhood, or the overflow after a heavy shower can seep into your basement flooding your belongings, and creating ripe conditions for wood decay, mold, mildew and other problems. If you've suffered any sort of water damage on your property, you will need the services of a water extraction service immediately, and without further delays. The longer you delay, the more the decay and the rot that begins to set in, and the more extensive the damage to your belongings. Your wood furniture beams, pillars, floors and other fixtures, and even your concrete surfaces can be ravaged by the non stop onslaught of water when it is left to accumulate. Besides, the formation of mold and mildew is just a few hours away. Black mold, the most toxic of mold species can begin to breed when water is left standing for more than 48 hours.

 flood damage company in Canton, Ohio We have helped Canton residents connect with reliable flood damage restoration contractors in Canton for many years now. If you want to get in touch with experienced water restoration specialists in Canton, simply take the two minutes it takes to fill out the short form below, and we'll match you with up to 4 water damage contractors in Canton. You'll receive free quotes for your water damage restoration project. With the choice of estimates available to you and all free, you can choose contractors whose experience, qualifications and estimate are suited to your needs. It's that simple and convenient.

Our contractors are all sourced from the most reputed in Canton, but if you don't find a contractor that suits your needs, you have no obligation to hire any of them. Take your time to make a selection that works for you. You're under no risk of hidden fees and other charges. We make finding a water damage restoration company in Canton easy and risk free!

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Flood Restoration Professional Canton, Ohio

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